ETL Mission Statement

Everyone is an individual. Their problems and needs are individual. Therefore the solutions will be individual. We do not assume, we do not speculate, we do not put people in boxes.

The employment of an individual cannot be seen in isolation. Employment is part of life, life impacts on employment and employment impacts on life – priorities change.

There are people who do not get paid for their employment and still make a valuable contribution to society. There are people who do not get paid for their employment but their employment makes a valuable contribution to their life. Employment should not be judged by how much you get paid to do it, but how valuable it is to the individual, organisation or society.

All organisations are unique. Their problems and needs are unique. Therefore the solutions will be unique. We do not assume, we do not speculate, we do not put organisations in categories.

Employees are an essential ingredient in any organisation, but the needs of organisations change. The need for employees change in terms of skills, knowledge, experience, location, volume and effort; to be competitive organisations need to be flexible. They will often need to benefit from external expertise to ensure they have the right employee balance at all times.

Mission

Provide excellent services that facilitate the effective working of the labour market for employers and individuals.

Aims

  • To provide an independent information, advice, guidance and support service that enables beneficiaries to achieve or progress in appropriate, sustainable employment that facilitates their desired work/life balance and enables them to achieve their true potential.
  • To provide training, development and assessment services in occupational areas that match the expertise, experience and business development needs of ETL.
  • To provide recruitment, training and other human resource services to organisations that enables them to perform well in a global market-place.
  • To secure resources to minimise the cost of our service to our clients.
  • To meet the needs of our customers in order to secure the future of the business and generate income.
  • To provide rewarding employment for our staff and develop them in line with ETL’s business needs

Objectives

On a timescale agreed with clients and within the limits set by our customers and funders:

  • Investigate the needs of the beneficiary.
  • Identify a destination the beneficiary sees as appropriate.
  • Devise a plan to arrive at the beneficiary’s preferred destination, identifying and highlighting the critical steps in the journey.
  • Identify the resources and support needed for the beneficiary to make the journey.
  • Facilitate the progression of our beneficiaries by the provision or acquisition of appropriate services.
  • Ensure the progression our beneficiaries make is appropriate to their needs and result in sustainable, worthwhile employment that benefits them, their employer [or potential employer] and the economy.

On a timescale agreed with our customers and/or funders:

  • Provide appropriate timely feedback on the beneficiaries they are playing for.
  • Meet our customers’ and/or funders quality requirements.
  • Demonstrate the achievement of the outputs required by the customer and/or funders.
  • Provide advice and guidance to customers and/or funders on services that might be appropriate to their needs or aims.

As agreed with the senior management team of ETL and approved by its Directors:

  • Develop and implement services appropriate to the organisation’s aims and the clients’, customers and funders needs.
  • Win new contracts and funding that enable us to achieve our objectives and meet client and customer needs.

Outcomes

  • The beneficiary has a plan appropriate to their needs that they are comfortable following and feel they have support in achieving.

  • The beneficiary makes significant and acceptable progress on their action plan.
  • The beneficiary expresses satisfaction with the service they have received.
  • The customer and/or funders are confident their investment has been worthwhile.
  • The customer and/or funders receive an appropriate quantity and quality of output/outcome.
  • The customer and/or funders express satisfaction with the quality of our input

Definitions

A Client is an individual or organisation who is benefiting from our services, but not directly paying for them. They will often be paid for by Funders or a Customer.

A Customer is an organisation or individual who is directly paying [in part or in full] for the services they are receiving. This includes employers who are paying for their employees to receive our services.

A Funder is an organisation who pays for our services [in full or in part] on behalf of a client or customer, but does not benefit directly themselves.

A beneficiary is any individual or organisation who benefits from our services regardless of who is paying for them.



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